Delivery & Shipping
At Heartech Labs, we don't penalise you by charging bulked up postage costs. We offer FREE shipping on all orders, worldwide!
You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, you will receive another email to notify you when your order has been shipped with your tracking information.
Please allow a minimum of 48 hours for processing orders and to receive tracking number/ confirmation of order shipment.
If you choose to reject/refuse delivery there will be a $30 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable. If your parcel is returned to us and you would like it re-shipped then a $30 re-shipping fee will be charged.
Returns or Exchange
To ensure all of our members have a great experience with Heartech Labs, we offer a 45 Day Money Back Guarantee.
In taking up this special offer, you have agreed to the following terms and conditions:
- You must provide (a copy of) your original order receipt.
- Purchase is unopened and in new, unused condition with original packaging,
- You must provide us a photo of the item received.
- Purchase is returned the return address provided to you within 45 days of purchase date. Any (shipping) costs for the purchase or return will be incurred at the customer's expense. Heartech Labs will not refund any shipping costs.
- Any products damaged as a result of external factors, e.g. due to bad handling by the customer, are not covered by this return policy.
- Heartech Labs reserves the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.