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FAQs

Delivery & Shipping

How long will it take to receive my order?
We process orders as quickly as possible. Please allow a minimum of 1 - 2 business days for your order to process and ship. Once your order has shipped, delivery typically occurs 5 - 10 business days depending on your location.
Can you ship to a PO Box?
We do not deliver to PO Box since customers are required to sign a receipt on receiving the order. Kindly provide a residential or business order where your order can be delivered.
How is delivery charged?
We accept all major credit card and PayPal.
When will my order be shipped?

At Heartech Labs, we don't penalise you by charging bulked up postage costs. We offer FREE shipping on all orders, worldwide!


You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, you will receive another email to notify you when your order has been shipped with your tracking information.


Please allow a minimum of 48 hours for processing orders and to receive tracking number/ confirmation of order shipment.


If you choose to reject/refuse delivery there will be a $30 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable. If your parcel is returned to us and you would like it re-shipped then a $30 re-shipping fee will be charged.

Ordering

Can I place an order over the phone?
Yes you can! Give our friendly customer service team a call on 8885101941. You can email us at sales@heartechlabs.com. Rest assured our team will respond within 24-48 hours.
Can you ship my order express?
No.
What are the payment options?
We accept all major credit card and PayPal.
How much will it cost for the shipping?
Heartech labs offer worldwide FREE shipping!

Products

Where does Heartechlabs Manufacture their products?
All parts are from the US and assembled at our warehouse in Hong Kong.
Does my health insurance cover this?
No.

Returns or Exchange

What is your return policy?
In case you are not happy with the product due to a major fault or if it doesn’t meet the specifications as mentioned on the site, please get in touch with us immediately! Send us an email at sales@heartechlabs.com. Kindly include your order id and a photo of what you have received and our team will address your concerns as soon as possible.
What are your 45 Day Money Back Guarantee terms and conditions?

To ensure all of our members have a great experience with Heartech Labs, we offer a 45 Day Money Back Guarantee.


In taking up this special offer, you have agreed to the following terms and conditions:

  • You must provide (a copy of) your original order receipt.
  • Purchase is unopened and in new, unused condition with original packaging,
  • You must provide us a photo of the item received.
  • Purchase is returned the return address provided to you within 45 days of purchase date. Any (shipping) costs for the purchase or return will be incurred at the customer's expense. Heartech Labs will not refund any shipping costs.
  • Any products damaged as a result of external factors, e.g. due to bad handling by the customer, are not covered by this return policy.
  • Heartech Labs reserves the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.
How long does it take to receive the refund?
Once we receive your item, it will be inspected within 7 days of recipt. We’ll process your refund within 5 business days after the inspection of the item received. Refunds are made to the original payment method. Please note that depending on your bank, tthe funds can take up to 10 business days to clear. If you paid via PayPal the money will be available immediately.
Exactly how much will I get back if I request a refund?
You will get a refund for the full amount we charged. 100% guaranteed!

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