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Warranty Terms and Conditions

When you purchase from Heartech LLC, above all else, we value you, our customer, and want to make your experience with our website the best online shopping experience possible. If something goes wrong with your product, you should always contact us and we will do whatever we can to help. Please read the terms and conditions below that fully outline your warranty rights, and remember, we love your feedback. If you are not happy, tell us so we can improve our services for you.


We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from online, so you are familiar with our policy on refunds, returns and repairs and your rights under the consumer Law.

If you have any questions about this policy, please contact our customer team (888) 510-1941.


 


Returns and Repairs

You may return goods we have delivered to you by mail by contacting our Customer First Team.

Upon return, our team will conduct a review of the product and your claim. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

What is covered?

Products are warranted against original defects in materials and workmanship for a period of 1 year from the date of purchase unless extended warranty has been purchased. Please retain your proof of purchase. 


What is not covered?

We shall not be liable for costs, damages or repairs incurred as a result of, due to, or from:

  • Careless operation or handling, misuse, abuse and/or lack of maintenance.
  • Use of parts, batteries and accessories other than those produced or recommended.
  • External sources such as weather, electrical outages or power surges.
  • Repairs or alterations carried out by unauthorized parties or agents.
  • Normal wear and tear.
  • Repairs or alterations carried out by unauthorized parties or agents.

Warranty limitation and exclusions

Any implied warranties relating to your tool, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some States and so this limitation may not apply to you.

Your remedy for breach of this warranty is limited to the warranty service described below. 

We will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your product. 

This limited warranty is not transferable.

 

Extended Warranties 

HearTech Labs offer Extended Warranty Plans at time of purchase. 

What is covered?

Products are warranted against original defects in materials and workmanship for a the period of the extended warranty from the date of purchase. Please retain your proof of purchase. We provide a one-off replacement of your product.  You are also entitled to have the goods repaired or replaced if the goods failed due to manufacturing faults within the extended warranty period.  

 

What is not covered?

Extended warranty claim incurred as a result of, due to, or from:

  • Careless operation or handling, misuse, abuse and/or lack of maintenance.
  • Use of parts, batteries and accessories other than those produced or recommended.
  • External sources such as weather, electrical outages or power surges.
  • Repairs or alterations carried out by unauthorized parties or agents.
  • Product has been lost.
  • Repairs or alterations carried out by unauthorized parties or agents.
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